Cancelled Transactions
What You Need to Know about cancelled transactions:
What is a Cancelled Transaction on Cosmofeed? When a customer clicks on the 'Pay now' button during the checkout process but closes the payment window without finalising the transaction, it results in a cancelled transaction. In other words, the customer abandons the purchase at the payment stage, and the transaction status reflects this as cancelled.
Common Reasons for Canceled Transactions: Several factors can contribute to customers cancelling transactions on Cosmofeed. Understanding these reasons can help both customers and merchants navigate such situations effectively. Here are some common causes:
Changed Mind or Unintentional Closure: Customers may decide against making a purchase after clicking the 'Pay now' button due to a change of mind or a sudden shift in their circumstances. They might also unintentionally close the payment window, leading to a cancelled transaction.
Technical Glitches or Network Issues: Technical problems such as slow internet connection, server errors, or glitches within the payment gateway can cause customers to abandon their transactions.
Implications for Creators: From the creator's perspective, cancelled transactions represent lost opportunities for sales. Hence, reaching out to these customers later can help them understand their reason and help provide a better experience for them.
You can view all the cancelled transactions on the Transactions page in the 'Cancelled' tab. You can even export the data from there as a CSV.
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