How to issue a full or partial refunds to your customers?

How to issue a full or partial refunds to your customers?

All Refunds on SuperProfile are refunded to your customer within a specific timeframe. This helps build trust with your customers and helps you provide a much better user experience for them. In this article, we will look at how to view and manage all your refunds. All Refunds on SuperProfile are refunded to your customer within a specific timeframe. This helps build trust with your customers and helps you provide a much better user experience for them. In this article, we will look at how to view and manage all your refunds.

Viewing your Refunds:

    1. To view all the refunds you have initiated, go to the 'Transactions' tab on the SuperProfile dashboard.
      Click on Payments

    2. This tab will show you all the successful and cancelled transactions.


    3. Now click on the transaction on which you would like to initiate refunds.


    4. You can further click on a particular refund to view more details about it's status and breakup.


    5. Click on initiate refunds button.
      Click on Initiate refunds

    6. Now, enter the amount to be refunded and all the details about that refund like amount, platform fees, refund charges, etc will be mentioned the view breakup tab.
      Click on View Breakup

    7. Once the amount is filled, click on initiate refund to refund that amount.
      Click on Initiate Partial Refund

    8. Once done, click on the confirm button.
      Click on CANCEL

    You've now learned how to view and manage refunds on SuperProfile, ensuring your customers receive their refunds promptly and accurately. By following these steps, you can handle refunds efficiently, which enhances customer trust and satisfaction. Thank you for using SuperProfile, and keep up the great work in supporting your customers!


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