Unable to Open Telegram Landing Pages
If you're encountering an error message stating "Application error: a client-side exception has occurred" when trying to access our Telegram landing pages, there's a specific scenario that triggers this issue. This guide will help you understand the cause and resolve the problem.
Issue Description: When attempting to open our Telegram landing pages, some users receive the following error message: "Application error: a client-side exception has occurred. (See the browser console for more information)." This error can have multiple causes, but we have identified one particular scenario that triggers it.
Cause of the Issue: We have found that the problem arises when users have completely disabled cookies in their web browsers. Disabling cookies is generally not recommended by browsers because it can result in incorrect functioning of many features or websites.
Resolution Steps: To resolve the issue and be able to view our Telegram landing pages, please follow the steps outlined below:
Step 1: Verify Cookie Settings
Open your web browser and navigate to the browser settings menu.
Look for the section related to privacy or security settings.
Locate the cookie settings and ensure that they are set to the "Allow third-party cookies" or recommended option.
Step 2: Reload the Page
After adjusting the cookie settings, reload the page where you encountered the error.
If the error persists, proceed to the next step.
Step 3: Clear Browser Cache and Cookies
Clearing your browser's cache and cookies can help resolve any cached data conflicts.
Go to your browser settings and find the option to clear browsing data.
Select the checkboxes for "Cookies" and "Cached images and files."
Click on the "Clear data" or similar button to proceed.
If you have followed all the steps above and are still experiencing issues, please contact our support team at support@cosmofeed.com for further assistance. They will be happy to help you resolve the problem.
We hope this troubleshooting guide has helped you understand the cause of the error message you encountered when trying to open our Telegram landing pages. By following the steps outlined in this article, you should be able to resolve the issue and view the pages successfully.
Remember, disabling cookies in your web browser can lead to unexpected problems with website functionality. It is generally recommended to keep cookies enabled or set them to the default options to ensure a smooth browsing experience.
Thank you for choosing our services, and we apologize for any inconvenience caused. We appreciate your patience and cooperation throughout the troubleshooting process.
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