Instant Refunds
Instant refunds are refunded instantly, from the time of initiation of refund to the end customer. This is a great way to build trust with your customer and provide a great user experience for them.
If you're a creator, learn how to initiate a refund
Payment Methods:
We support almost all major payment methods for Instant refunds, including credit cards, debit cards, UPI, and bank transfers.
When issuing a refund, we always send the funds back to the original payment method used for the transaction. For example, if the customer used a credit card to make the purchase, we will refund the amount back to their credit card. If the customer used a different payment method, such as UPI or a bank transfer, we will refund the amount back to that account.
Processing Time:
Instant refunds are refunded instantly, from the time of initiation of refund, to the end customer. However, the length of time it takes to process a refund varies based on the amount being refunded:
Refund Amount | Time Taken for Refund |
Up to 2,00,000.00 | Credited immediately to the customer's account. |
More than 2,00,000.00 | Credited within two hours during business hours. |
Refund Fees:
Cosmofeed processing all refunds through Razorpay which is the Payment Gateway we use. Razorpay charges a small transaction fee to process Instant refunds.
In cases where the Instant refund fails and the refund takes 5-7 working days, the levied fee is credited back to your account.
Additionally, a transaction fee and GST are by default charged for every refund () as this is the fee charged by the payment gateway and the government respectively.
How-to Guides:
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